TECHNICIAN
Field operations interface — work order queue, inspection forms, parts logging, offline-first mobile, and GPS punch. The primary field role.
The Technician is OPS Companion's primary field operator. Their interface is designed for single-handed use on a work-site — large tap targets, minimal navigation depth, and full offline capability. A Technician can complete an entire work day (punch-in, accept assignments, complete inspections, log parts, punch-out) without a single piece of paper and without a continuous network connection.
RLS restricts Technicians to exactly what they need: their own assigned work orders, the machines linked to those orders, and the parts inventory they are authorized to consume. They cannot see financial data, other technicians' work, or system configuration.
Mobile-First Interface
Chronological list of assigned orders. Preempted orders marked with priority flag. One tap to activate.
Full-screen current assignment — machine info, task description, parts list, photo capture, notes.
Structured digital forms with required fields, photo checkpoints, and signature capture.
Hold-to-talk button available from any screen — one tap to broadcast to their team channel.
Search by name or number. Log consumed parts directly to the active work order.
GPS-stamped punch-in/out from the home screen. Offline queue if no signal.
Work Order Workflow
A Technician's typical work order progression is locked into a strict sequence by the Workflow Engine (Jour 11). They cannot skip steps, modify completed reports, or submit incomplete forms. The system enforces the protocol — training alone does not.
Receive push notification for new assignment
Acknowledge assignment → status moves to ASSIGNED
Tap 'En Route' when departing → GPS tracking begins
Arrive on site → GPS auto-detects client geofence → 'On Site' status
Begin work → log parts as consumed, capture progress photos
Complete mandatory inspection gate(s) with photo evidence and signature
Submit for sign-off → Supervisor or client signs digitally
Work order sealed — audit record created, machine history updated
Offline Capability
Every action a Technician takes is available offline: punch-in, work order progression, inspection form completion, parts logging, photo capture, notes. All modifications are queued with vectorized temporal signatures and merged intelligently on reconnect — with zero data loss and zero manual reconciliation.
Access Summary
OWN ASSIGNED ONLY — read + progressASSIGNED MACHINE — read service historyREAD + LOG CONSUMED — own work orders onlyCOMPLETE + SIGN — assigned orders onlyNONE — no map accessNONENONE — RLS enforcedOWN — punch in/out and timesheet view